Return & Refund Policy

Last updated: July 19, 2026

At Anfiio, we want every order to arrive as expected. If something is not right, contact us at support@anfiio.com.

1. 30-day request period

You may request a return or other resolution within 30 days after delivery. For a standard return, an item must be unused, unworn, and in its original condition and packaging. Proof of purchase is required.

2. Start a request

Email support@anfiio.com with your order number and the reason for your request. Do not send an item to our business mailing address, registered-agent address, Zendrop, a supplier, or the address printed on the original shipping label. If a physical return is required and approved, we will provide the applicable instructions and destination.

3. Damaged, defective, or incorrect items

Inspect your order promptly after delivery. Contact us within 7 days if an item is damaged, defective, or incorrect. Include clear photos or video of the item, packaging, shipping label, and the issue. Depending on the circumstances, the resolution may be a replacement, refund, or another appropriate remedy. Some verified claims may be resolved without a physical return.

4. Non-returnable items

Personalized or custom-made products cannot be returned for change of mind, but they remain eligible for review if they arrive damaged, defective, or different from the approved personalization. Used pet products, gift cards, and items clearly identified as final sale are not eligible for change-of-mind returns, except where required by law.

5. Return shipping

For approved change-of-mind returns, the customer is responsible for return shipping. For verified damaged, defective, or incorrect items, Anfiio will provide an appropriate remedy at no additional cost. Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or applicable law requires otherwise.

6. Refunds

We will notify you after the approved return or submitted evidence has been reviewed. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit.

7. Exchanges and cancellations

For a different size or style, request a return for the original item and place a new order after the return is approved. Contact us as soon as possible to request a cancellation or address change. We cannot guarantee changes after an order enters processing or ships.

8. Contact

Email: support@anfiio.com
Company: ANFIIO LLC
Business mailing address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

This mailing address is not a returns facility. Always obtain return instructions before sending an item.

Nothing in this policy limits rights that cannot be excluded under applicable consumer law.